Contact us General Enquiries - All enquiries should initially be made to the Booking Secretary Ann Fletcher, who if unable to answer your question directly, can pass on your details to the relevant person. Ann can be contacted on 01904 410084. Emergency Number There is an emergency number (07751 144311) for use by those staying at Snowball to report issues such as electrical faults, problems with heating, the water supply etc. Customer Care Policy Please view our Customer Care Policy. Customer Feedback We welcome feedback on our facilities so that we can improve them for future users. Feedback is valued and all feedback will be raised at the next committee meeting. Feedback forms are available in Snowball Lodge, alternatively can be accessed here Customer Feedback Form. Customer Complaint form: We sincerely hope you will not have any reason to make a complaint, however inline with good practice we have a complaints procedure. This is available in Snowball Lodge and can also be accessed here Customer Complaint Form.